The original intent of Total Quality Management was for American manufactures
A) to decrease defects in merchandise produced
B) to improve worker productivity
C) to improve the quality of their products by reducing defects through worker participation in the planning process
D) to improve net profit

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) was primarily focused on improving the quality of products by reducing defects. A key aspect of TQM is involving workers in the planning process to ensure that quality is built into the product from the beginning, rather than inspecting for quality after production. This approach is aimed at preventing defects and ensuring high quality, rather than just identifying and fixing defects after they occur.

The Original Intent of Total Quality Management Was for American