Question 1

A supply chain is the network of companies involved in:
A)Financing, designing, selling, and disposing of goods and services
B)Producing, financing, and marketing of goods and services
C)Enabling the purchasing, production, and logistics of parts, supplies, finished goods and services
D)Producing, buying, servicing, and disposing of goods and services
E)Designing, producing, selling and financing of goods and services

Accepted Answer

A supply chain involves the processes of purchasing, production, and logistics to manage the flow of parts, supplies, finished goods, and services from suppliers to customers.

Question 2

____________________ means sharing information, collaborating, and coordinating resources to jointly manage a process among supply chain members.
A)Supply chain environmental performance
B)Process Integration
C)The SCOR model
D)Supply chain production flexibility
E)Knowledge management solutions

Accepted Answer

Process Integration is the sharing of information, collaborating, and coordinating resources to jointly manage a process among supply chain members.

Question 3

According to the textbook, a recent survey of human resource managers and business executives found _____________________ to be one of the most challenging activities to implement and sustain.
A)Supply chain environmental performance
B)Knowledge management solutions
C)The SCOR model
D)Supply chain production flexibility
E)Internal Process Integration

Accepted Answer

Internal Process Integration is often challenging due to the need for coordination and alignment across various departments and functions within an organization, requiring changes in processes, culture, and technology.

Question 4

Supply chain process integration is difficult because it requires:
A)Proper training and preparedness
B)Willing and competent trading partners
C)Compatible information systems
D)Trust among trading partners
E)All of these

Accepted Answer

Supply chain process integration is challenging because it requires a combination of proper training, willing and competent partners, compatible information systems, and trust among partners. All these factors are essential for successful integration.

Question 5

Benefits of collaboration and information sharing between companies in a supply chain can be:
A)Reduced supply chain costs
B)Greater flexibility to respond to market changes
C)Better utilization of resources
D)Higher quality levels
E)All of these

Accepted Answer

Collaboration and information sharing in a supply chain can lead to reduced costs, increased flexibility, better resource utilization, and improved quality, making all the options correct.

Question 6

An activity associated to customer relationship management process is:
A)Design distribution network to deliver goods on-time
B)Tailor goods and services to meet the needs of customer groups
C)Design manufacturing processes to create goods that customers want
D)Design and implement customer response procedures
E)Develop cross-functional product teams, that includes customers and suppliers

Accepted Answer

The answer of An activity associated to customer relationship management...

Question 7

Customer service management is:
A)Create and maintain customer relationship
B)Manage product returns and disposal
C)Balance customer requirements with supply chain capabilities
D)Satisfy customer orders
E)Interact with customers to maintain customer satisfaction effectively

Accepted Answer

The answer of Customer service management is:
A)Create and maintain customer...

Question 8

An activity associated to customer service management process is:
A)Identify and categorize key customers
B)Design manufacturing processes to create goods that customers want
C)Establish formal relationships with key suppliers
D)Design and implement customer response procedures
E)Develop cross-functional product teams, that includes customers and suppliers

Accepted Answer

Customer response procedures are a key part of customer service management.

Question 9

An activity associated to demand management process is:
A)Identify and categorize key customers
B)Design manufacturing processes to create goods that customers want
C)Forecast demand
D)Design and implement customer response procedures
E)Develop cross-functional product teams, that includes customers and suppliers

Accepted Answer

Forecasting demand is a key activity in the demand management process as it involves predicting customer demand to ensure that products can be delivered efficiently.

Question 10

Order fulfillment is:
A)Make goods to satisfy target markets
B)Develop new products frequently and get them to market effectively
C)Interact with customers to maintain customer satisfaction
D)Satisfy customer orders
E)Create and maintain customer relationship

Accepted Answer

Order fulfillment specifically refers to the process of satisfying customer orders by delivering the correct products to the customers in a timely manner.

Question 11

An activity associated to manufacturing flow management process is:
A)Design distribution network to deliver goods on-time
B)Design manufacturing processes to create goods that customers want
C)Tailor goods and services to meet the needs of customer groups
D)Design and implement customer response procedures
E)Develop cross-functional product teams, that includes customers and suppliers

Accepted Answer

Designing manufacturing processes to create goods that customers want is directly related to the manufacturing flow management process, as it involves planning and controlling the production process to meet customer demands.

Question 12

An activity associated to supplier relationship management process is:
A)Design distribution network to deliver goods on-time
B)Manage product and service agreements with customers
C)Tailor goods and services to meet the needs of customer groups
D)Design and implement customer response procedures
E)Establish formal relationships with key suppliers

Accepted Answer

Establishing formal relationships with key suppliers is a core activity in supplier relationship management, focusing on collaboration and strategic partnerships.

Question 13

An activity associated to returns management process is:
A)Design distribution network to deliver goods on-time
B)Manage product and service agreements with customers
C)Develop guidelines for returns and disposal
D)Design and implement customer response procedures
E)Forecast demand

Accepted Answer

Developing guidelines for returns and disposal is directly related to the returns management process, which involves handling returned products and determining their appropriate disposition.

Question 14

____________________, a supply chain performance measure, informs a company of the costs to process orders, purchase materials, purchase energy, comply with environmental regulations, manage inventories and returns, and manage supply chain finance, planning, and information systems.
A)Supply chain e-business performance
B)Supply chain cash-to-cash cycle time
C)Supply chain delivery performance
D)Supply chain perfect order fulfillment performance
E)Total supply chain management costs

Accepted Answer

Total supply chain management costs measure the comprehensive costs associated with managing the supply chain, including processing orders, purchasing materials and energy, compliance, inventory management, returns, and financial and information system management.

Question 15

____________________, a supply chain performance measure, captures the average number of days between paying for raw materials and getting paid for product, for the supply chain trading partners.
A)Supply chain e-business performance
B)Supply chain cash-to-cash cycle time
C)Supply chain delivery performance
D)Supply chain perfect order fulfillment performance
E)Total supply chain management costs

Accepted Answer

The supply chain cash-to-cash cycle time measures the average number of days between paying for raw materials and receiving payment for the product, reflecting the efficiency of the supply chain in managing its cash flow.

Question 16

____________________ represents the average time required for supply chain members to provide an unplanned, sustainable 20 percent increase in production
A)Supply chain environmental performance
B)Process Integration
C)The SCOR Model
D)Supply chain production flexibility
E)Knowledge management solutions

Accepted Answer

Supply chain production flexibility measures the ability of the supply chain to respond to changes in demand, such as an unplanned increase in production.

Question 17

Supply chain environmental performance, supply chain performance measure, captures:
A)The percentage of supply chain trading partners that have become ISO 14000 certified
B)the percentage of supply chain trading partners that have created a director of environmental sustainability
C)the average percentage of environmental goals met
D)the average percentage of carbon footprints that have been offset by sound environmental practices.
E)All of these

Accepted Answer

Supply chain environmental performance encompasses various measures that reflect the environmental impact and sustainability efforts within the supply chain, including ISO 14000 certification, creation of sustainability roles, achievement of environmental goals, and offsetting carbon footprints.

Question 18

Which supply chain performance measure is quickly becoming the standard for delivery performance and represents a significant source of competitive advantage for top-performing supply chains?
A)Supply chain e-business performance
B)Supply chain cash-to-cash cycle time
C)Supply chain delivery performance
D)Supply chain perfect order fulfillment performance
E)Supply chain environmental performance

Accepted Answer

Perfect order fulfillment performance is becoming the standard for delivery performance as it measures the accuracy and timeliness of fulfilling customer orders, providing a competitive advantage.

Question 19

According to the textbook, what is the average production flexibility for best-in-class supply chains?
A)one to two weeks
B)two to three weeks
C)less than one week
D)three to four weeks
E)more than a month

Accepted Answer

The textbook states that best-in-class supply chains have an average production flexibility of one to two weeks.

Question 20

____________________ helps to integrate the operations of supply chain members by linking the delivery operations of the seller to the sourcing operations of the buyer.
A)Supply chain environmental performance
B)Internal process integration
C)The SCOR model
D)Supply chain production flexibility
E)Knowledge management solutions

Accepted Answer

The SCOR model (Supply Chain Operations Reference model) helps integrate the operations of supply chain members by providing a framework that links the delivery operations of the seller to the sourcing operations of the buyer, facilitating better coordination and efficiency.

Quiz 16: Integrating Processes Along the Supply Chain

A supply chain is the network of companies involved in:

____________________ means sharing information, collaborating, and coordinating resources to jointly manage a process among supply chain members.

According to the textbook, a recent survey of human resource managers and business executives found _____________________ to be one of the most challenging activities to implement and sustain.

Supply chain process integration is difficult because it requires:

Benefits of collaboration and information sharing between companies in a supply chain can be:

An activity associated to customer relationship management process is:

Customer service management is:

An activity associated to customer service management process is:

An activity associated to demand management process is:

Order fulfillment is:

An activity associated to manufacturing flow management process is:

An activity associated to supplier relationship management process is:

An activity associated to returns management process is:

____________________, a supply chain performance measure, informs a company of the costs to process orders, purchase materials, purchase energy, comply with environmental regulations, manage inventories and returns, and manage supply chain finance, planning, and information systems.

____________________, a supply chain performance measure, captures the average number of days between paying for raw materials and getting paid for product, for the supply chain trading partners.

____________________ represents the average time required for supply chain members to provide an unplanned, sustainable 20 percent increase in production

Supply chain environmental performance, supply chain performance measure, captures:

Which supply chain performance measure is quickly becoming the standard for delivery performance and represents a significant source of competitive advantage for top-performing supply chains?

According to the textbook, what is the average production flexibility for best-in-class supply chains?

____________________ helps to integrate the operations of supply chain members by linking the delivery operations of the seller to the sourcing operations of the buyer.