The St. Helena Heritage Center at Marquette, Michigan, wants to start analyzing their company's customer service quality. For each type of service the center provides, there are 6 types of customer complaints. During the last 12 months, the center had 8,876 visitors and received a total of 1,253 complaints.
-What will be your best choice for the center's Six Sigma operating level?
A) Better than 3.5
B) Better than 5
C) Better than 3
D) Better than 4.5
E) Better than 4
Correct Answer:
Verified
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