The St. Helena Heritage Center at Marquette, Michigan, wants to start analyzing their company's customer service quality. For each type of service the center provides, there are 6 types of customer complaints. During the last 12 months, the center had 8,876 visitors and received a total of 1,253 complaints.
-To achieve a defects per million opportunities (DPMO) value of 6,210, what would be the number of complaints?

Question

Quizplus · Accepted Answer

DPMO = (Number of defects / Number of opportunities) * 1,000,000DPMO = (Number of complaints / Number of visitors) * 1,000,0006,210 = (Number of complaints / 8,876) * 1,000,000Number of complaints = 6,210 * 8,876 / 1,000,000Number of complaints = 55.22Since the number of complaints cannot be a fraction, the closest whole number is 55.

The St Helena Heritage Center at Marquette, Michigan, Wants to Start