Functions while necessary, do not add value to the activity or organization are known as:
A) non-value-added
B) nil-value-added
C) zero-value-added
D) empty-valued-added
E) none of the above

Question

Quizplus · Accepted Answer

Non-value-added functions are those that, while necessary, do not directly add value to the activity or organization. They are essential for various reasons but do not contribute to the customer's perceived value of the product or service.

Functions While Necessary, Do Not Add Value to the Activity