Question 1

A primary characteristic of effective leaders is that they know who they are and what they stand for.

Accepted Answer

Effective leaders have a strong sense of self-awareness, understanding their values, beliefs, and principles, which guides their decision-making and actions, inspiring trust and confidence in their followers.

Question 2

Two attitudes that might relate to high performance are job satisfaction and employee trust.

Accepted Answer

False

Question 3

Two important elements of happy and productive employees are job satisfaction and trust.

Accepted Answer

Job satisfaction and trust are crucial for employee happiness and productivity, as they foster a positive work environment and enhance motivation and engagement.

Question 4

According to the theory of cognitive dissonance, individuals want to behave in accordance with their attitudes and usually will take corrective action to alleviate the dissonance and achieve balance.

Accepted Answer

The answer of According to the theory of cognitive dissonance,...

Question 5

The perception process involving observing, screening and organising.

Accepted Answer

The perception process indeed involves observing, screening, and organizing information from the environment to make sense of it.

Question 6

Relationship management is one's ability to understand others and to practice empathy, which means being able to put yourself in someone else's shoes, to recognise what others are feeling without them needing to tell you.

Accepted Answer

Relationship management involves using awareness of your own emotions and the emotions of others to manage interactions successfully, which includes empathy but also encompasses communication, conflict resolution, and building strong relationships.

Question 7

__________ means being aware of the internal aspects of one's nature such as personality, traits, beliefs, emotions, attitudes and perceptions.
A) Organisation citizenship
B) Self-awareness
C) Organisational commitment
D) Self-confidence
E) Self-efficacy

Accepted Answer

The answer of __________ means being aware of the internal...

Question 8

Self-management is a basic component of emotional intelligence. Which of the following best describes self-management?
A) It is the basis for all the other components; being aware of what you are feeling.
B) It is the ability to control disruptive or harmful emotions and balance one's moods so that worry, anxiety, fear, and anger do not cloud thinking.
C) It is the ability to be hopeful and to persist in the face of obstacles.
D) It is the ability to be able to put yourself in someone else's shoes.
E) It is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.

Accepted Answer

Self-management in emotional intelligence refers to the ability to regulate one's emotions, particularly in stressful situations, to prevent negative emotions like anxiety or anger from affecting one's thought processes and actions.

Question 9

A high degree of __________ means you are capable of understanding divergent points of view and interacting effectively with many different types of people.
A) self-awareness
B) self-management
C) social awareness
D) relationship management
E) emotions

Accepted Answer

Social awareness involves understanding and responding to the needs of others, and recognizing and appreciating diversity in perspectives, which directly relates to the ability to understand divergent points of view and interact effectively with various types of people.

Question 10

The ability to engage in self-regulating thoughts and behaviour to accomplish all your tasks and handle difficult or challenging situations is called:
A) self-awareness
B) self-control
C) social awareness
D) relationship management
E) self-management

Accepted Answer

Self-management refers to the ability to regulate one's emotions, thoughts, and behaviors effectively in different situations. This includes managing stress, motivating oneself, setting and achieving goals, and working towards personal and professional success even in the face of difficulties.

Question 11

The step-by-step guide for managing one's time involves:
A) empty your head
B) decide the next action
C) get organised
D) perform a weekly review
E) all of these choices

Accepted Answer

All of these choices are part of a comprehensive approach to time management. Emptying your head involves capturing all tasks and ideas outside your mind. Deciding the next action is about clarifying what needs to be done for each task. Getting organized involves sorting tasks and information into a structured system. Performing a weekly review helps in reassessing priorities and planning for the upcoming week.

Question 12

The incompatible demands of different roles is called ______________________.

Accepted Answer

The answer of The incompatible demands of different roles is...

Question 13

Define the following: 'Attitude', 'job satisfaction', 'organisational commitment' and 'organisational citizenship'.

Accepted Answer

The answer of Define the following: 'Attitude', 'job satisfaction', 'organisational...

Question 14

List the four problem-solving styles.

Accepted Answer

The answer of List the four problem-solving styles....

Question 15

Define self-management and identify its underlying basic principles.

Accepted Answer

The answer of Define self-management and identify its underlying basic...

Question 16

What is stress? Differentiate between challenge and threat stress.

Accepted Answer

The answer of What is stress? Differentiate between challenge and...

Question 17

List four (4) things managers and organisations can do to manage stress.

Accepted Answer

The answer of List four (4) things managers and organisations...

Question 18

An organisation has contacted your firm, OBM Management Consulting, to conduct a stress management training for its top executives. As an associate consultant, you are to write an essay defining what stress is, the types of stress, causes of stress and proactive approaches the top executives can take to combat stress in their organisation.

Accepted Answer

The answer of An organisation has contacted your firm, OBM...

Question 19

What is emotional intelligence? List and describe the various components, and discuss its importance in an organisation.

Accepted Answer

The answer of What is emotional intelligence? List and describe...

Question 20

The attitude of most interest to managers are those that influence how well employees perform on the job. Discuss the two that attitudes that might relate to high performance.

Accepted Answer

The answer of The attitude of most interest to managers...

Quiz 13: Understanding Individual Behaviour