By placing bad news in the first paragraph,receiver support is more likely than when it is presented after giving reasons.
Correct Answer:
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Q1: Template letters,as featured by leading word processing
Q2: Communicating constructive criticism about service received can
Q3: Usually,a statement of bad news should be
Q4: Offering a counterproposal may eliminate the need
Q5: Because of the legal implications involved in
Q7: The best reason to give the receiver
Q8: Delivering constructive criticism can be beneficial by
Q9: The Fair Credit Reporting Act gives consumers
Q10: To minimize disappointment and maintain a positive
Q11: When communicating negative organizational news,it is advisable
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