Reengineering:
A) Focuses on understanding customer needs,doing things right the first time,and striving for continuous improvement.
B) Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them.
C) Fundamentally redesigns business processes to achieve improvements in cost,quality,service,and speed.
D) Changes the purpose and function of the HR group.

Question

Quizplus · Accepted Answer

Reengineering involves fundamentally redesigning business processes to achieve improvements in cost, quality, service, and speed. Options A and B describe principles of Total Quality Management and Six Sigma, respectively. Option D describes a potential outcome of reengineering, but it is not a defining characteristic of the process itself.