APPLYING THE CONCEPT -After a Recent Plane Crash, the CEO Pays for All

APPLYING THE CONCEPT
-After a recent plane crash, the CEO pays for all the family or close friends of the victims to come to a central location and provides them with counseling services, support, and accommodations. Which guideline to effective communication is the CEO adhering?

A) be present
B) don't "spin"
C) communicate plan of action
D) be sensitive with affected parties
E) avoid conflicting messages
F) show a plan for how you will avoid a repeat in the future
G) don't make excuses for the leader
H) go the extra mile
I) take credit without being self-absorbed
J) be honest and straightforward with the media