"It sounds like you're pretty discouraged about your health right now."-This statement is an example of:

Question

Quizplus · Accepted Answer

This statement is an example of Reflection, because the health-care provider is reflecting back on the patient's comment. This statement encourages the patient to divulge additional information and demonstrates that the health-care provider is actively listening to the patient during the conversation. The skill of Empathy does not fit this statement, as Empathy allows the health-care provider the ability to place oneself in another person's situation. Restating involves repeating the essential idea of what the patient has just communicated, word for word or as a summary. It, too, may encourage the patient to divulge additional information and shows that the health-care provider is actively listening to the conversation. Restatement does not fit this statement, because in this statement the health-care provider is posing a comment made by the patient back to the provider. By starting the statement with "it sounds," the health-care provider is reflecting on what he or she has just heard from the patient and is not restating to the patient what was just stated to the provider. Sympathy does not fit this statement, because the health-care provider is not taking on the thoughts and feelings of the patient as if they were his or her own.

"It Sounds Like You're Pretty Discouraged About Your Health Right