When client's explanations are vague, confusing, or inconsistent, which Interpersonal Communication Skill is the most effective?

Question

Quizplus · Accepted Answer

Clarification is the best selection as this skill allows the health-care provider to gather essential information to establish an accurate clinical picture and is best used to assist the health-care provider to gain clarity or understanding of what is being told to him or her by the patient/client. The skill of Focusing is used to hone in on particular topics from the interaction with the patient and is used to "focus" the information that a patient/client is providing. The skills of Reflecting and Restating are used to pose comments or questions back to the patient/client and repeat essential ideas of what the patient is communicating. Even though these are strong skills to use, these choices are not the best options of those provided to make sense of vague, confusing, or inconsistent information coming from the patient/client.

When Client's Explanations Are Vague, Confusing, or Inconsistent, Which Interpersonal