US firms often outsource customer service to workers in a foreign country.To minimize difficulties,such workers receive cross-cultural training which may include:
A)Training workers to reduce or eliminate an accent.
B)Educating workers regarding US culture.
C)Requiring workers to speak only English while on duty.
D)All of the above

Question

Quizplus · Accepted Answer

All of the options listed are common practices in cross-cultural training for customer service workers who are outsourced to foreign countries. This training aims to minimize cultural and communication barriers between the workers and the customers they serve.

US Firms Often Outsource Customer Service to Workers in a Foreign