Match these items.
-Shewhart
A) Provides an excellent structure for developing a quality-driven organization
B) 14 principles of quality management
C) Applies to environmental aspects
D) Identifies 'best practices"
E) Set of quality assurance systems that must be in place
F) Quality planning, control, and improvement
G) Developed the PDCA cycle
H) For accomplishment of teams
I) Includes total involvement
J) Coined "Quality is free"
Correct Answer:
Verified
Q29: The Act stage of the PDCA cycle
Q30: _ is used when a business wants
Q31: ISO 9000 specifies a set of _
Q32: The new ISO 9000 2000 standards are
Q33: In 1998, _ and _ organizations became
Q35: Match these items.
-Quality Cup
A) Provides an excellent
Q36: Match these items.
-Benchmarking
A) Provides an excellent structure
Q37: Match these items.
-Crosby
A) Provides an excellent structure
Q38: Match these items.
-TQM framework
A) Provides an excellent
Q39: Match these items.
-Baldrige Awards
A) Provides an excellent
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