It is becoming more common practice to directly charge customers for costs that used to be considered just a cost of doing business, through the use of surcharges.

Question

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Businesses are increasingly adding surcharges to bills to cover costs that were traditionally absorbed into the price of goods or services, such as credit card processing fees, fuel costs, and even inflation adjustments, as a way to maintain transparency with customers and manage rising operational expenses.

It Is Becoming More Common Practice to Directly Charge Customers