A potential airline customer can evaluate the ____________ qualities of timetables, destinations and prices before making their purchase and experiencing the service. Many services, however, lack these qualities and instead customers rely on other qualities.
A) professional
B) experience
C) credence
D) search
Correct Answer:
Verified
Q26: Which of the following statements is incorrect?
A)
Q27: Attempts to smooth service demand would include
Q28: Boarding your Emirates flight to London, you
Q29: Accountants, lawyers, architects and investment advisers manage
Q30: The Ritz-Carlton creates a sustainable source of
Q32: Services high in credence qualities include:
A) furniture
Q33: In line with the five common dimensions
Q34: Because services are typically _ and frequently
Q35: Consumer's rating their likelihood to recommend a
Q36: The airline Jetstar charges passengers extra for
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