Boarding your Emirates flight to London, you notice the pilot in his smart uniform and the flight attendants looking very well dressed. The cabin is quite spacious and there is plenty of room for your carry-on luggage. From these visual cues you feel reassured and confident that the flight will be enjoyable. Visual cues are a characteristic of services known as:
A) intangibility.
B) inseparability.
C) heterogeneity.
D) perishability.
E) physical evidence.
Correct Answer:
Verified
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