In the distribution of services, the main aim of scheduling is to:
A) manage inventory.
B) minimise labour.
C) increase customers.
D) smooth demand.

Question

Quizplus · Accepted Answer

describe the major activities involved in the distribution of services. Scheduling in service businesses is designed to smooth demand. Just as producers and sellers of physical products must manage inventory to minimise holding costs yet maximise availability to consumers, service businesses must manage their capacity to ensure customers can be served but that there is not excess labour.

In the Distribution of Services, the Main Aim of Scheduling