If a service provider can schedule demand, they can predict the behaviour of their customers. They can then act on this information to ensure labour is available when needed; for example Woolworths will open more checkouts from 4-6pm than from 9-10pm. Jetstar and Virgin airlines offer cheaper flights during weekdays for example when demand is at its lowest. Which of the following services would be least likely to be able to schedule demand?
A) A restaurant.
B) An electricity supplier.
C) A cinema.
D) A hospital.
E) Both a and c.

Question

Quizplus · Accepted Answer

describe the major activities involved in the distribution of services. A hospital cannot easily control demand, as people cannot schedule their injuries or illnesses.

If a Service Provider Can Schedule Demand, They Can Predict