Which of the following facts must be gathered during the initial client interview? (Choose all that apply.)
A) Whether the computer is connected to a network or directly to the Internet.
B) The task being carried out by the customer at the time of the problem.
C) The hardware in use at the time of the problem.
D) All answers provided are correct.

Question

Quizplus · Accepted Answer

All the options (A, B, and C) are crucial pieces of information that need to be gathered during the initial client interview to effectively diagnose and resolve the issue. Knowing if the computer is connected to a network or directly to the Internet can help in identifying network-related issues. Understanding the task being carried out at the time of the problem can pinpoint software or process-specific issues. Knowing the hardware in use can help in identifying any hardware-related problems.

Which of the Following Facts Must Be Gathered During the Initial