To improve overall performance, the management of Bella, an Italian restaurant, has begun their yearly review process. They have gathered actual data and are working their way through the balanced scorecard to evaluate the progress toward their objectives for the year. One of the big objectives was to decrease time from order placement to meal service. Their goal was 18 minutes or less, but their average for the year came out to 21 minutes, and they have asked the floor manager for comments. What is a reasonable explanation for the difference between their target time and the actual timing they achieved?
A) The restaurant had high turnover and new staff do not seem to fulfill their duties.
B) The restaurant had high turnover, and new servers were slow to collect and close out checks.
C) The restaurant recently increased its marketing efforts and saw a 25% increase in sales.
D) The restaurant relies on a handwritten ticket system, and tickets sometimes get lost of delayed between order placement and food preparation or delivery.

Question

Quizplus · Accepted Answer

This question requires familiarity with balanced scorecards, different perspectives, and the elements that comprise each. Choice D is correct since it presents an issue that would have been present in the restaurant that also would have directly impacted the time from order placement to meal service. The remaining choices are incorrect as they are likely to impact other objectives that the company may have identified in the various perspectives.

To Improve Overall Performance, the Management of Bella, an Italian