A service can reduce the negative impact of _____ by emphasizing the selection and training of employees, especially in the area of customer-employee interactions.
A) perishability
B) inseparability
C) variability
D) intangibility
Correct Answer:
Verified
Q69: Reducing the negative impact of perishability for
Q70: In terms of perishability of a service
Q71: Lowering prices to stimulate demand during a
Q72: Banks encouraging customers to use ATM's and
Q73: To reduce the negative impact of inseparability
Q75: A service can reduce the negative impact
Q76: Variability in a service operation is primarily
Q77: To reduce the negative impact of variability
Q78: A service can reduce the negative impact
Q79: For most purchase situations, _ are the
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