The evaluation of how a person is treated by a waiter at a restaurant is an example of
A) assurance
B) functional service quality
C) reliability
D) technical service quality
Correct Answer:
Verified
Q98: To reduce the uncertainty component of risk,
Q99: During the service encounter, the service environment
Q100: The outcome of the service encounter is
A)
Q101: The process whereby a service is performed
Q102: The evaluation of the quality of the
Q104: In the situation where a service was
Q105: Research has shown that only 1 out
Q106: The method of measuring service quality that
Q107: In measuring service quality, _ refer(s) to
Q108: In measuring service quality, _ is the
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents