In measuring service quality, _____ refer(s) to the service provider's physical facilities, equipment, and the appearance of the employees.

Name: In measuring service quality, _____ refer(s) to the service provider's physical facilities, equipment, and the appearance of the employees.
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Question

Quizplus · Accepted Answer

In measuring service quality, tangibles refer to the service provider's physical facilities, equipment, and the appearance of the employees. Anything the customer can see or touch.

In Measuring Service Quality, _____ Refer(s) to the Service Provider's