In evaluating the quality of a service, Nick noticed the service was performed exactly as was promised and when it was promised. This evaluation is based on the _____ component of service quality.

Question

Quizplus · Accepted Answer

In evaluating the quality of a service, Nick noticed the service was performed exactly as was promised and when it was promised. This evaluation is based on the reliability component of service quality since reliability is defined as the ability of the service to perform the service as promised in a dependable and accurate manner.

In Evaluating the Quality of a Service, Nick Noticed the Service