In evaluating the quality of a service, Nick noticed the staff was very knowledgeable and were able to explain all of the options clearly. This evaluation is based on the _____ component of service quality.

Question

Quizplus · Accepted Answer

Assurance refers to the knowledge and courtesy of employees and their ability to convey trust and confidence, which aligns with the staff being knowledgeable and able to explain options clearly.

In Evaluating the Quality of a Service, Nick Noticed the Staff