If a customer who is satisfied with a service engages in positive word-of-mouth communications, he or she will tell on the average _____ other individuals about the good experience.
A) two
B) three
C) five
D) ten
Correct Answer:
Verified
Q186: Functional service quality is
A) the outcome of
Q187: For a medical service, the _ service
Q188: The process of deciding the cause of
Q189: Research has shown that only one out
Q190: Negative word-of-mouth communication can be harmful to
Q192: The gap theory measures
A) levels of satisfaction
Q193: In measuring service quality, tangibles refer to
A)
Q194: In measuring service quality, reliability refers to
A)
Q195: In measuring service quality, responsiveness refers to
A)
Q196: In measuring service quality, empathy refers to
A)
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