A sales manager announces that all weekly sales reports must be submitted via e-mail,rather than hardcopy.However,some of the veteran staff members are still putting their reports in the manager's office mailbox.Which of the following would be the least effective way of winning over those who are resistant to this change?
A) providing all required hardware, software, and training
B) explaining how electronic submissions save time, paperwork, and money
C) praising staff when they successfully submit their reports electronically
D) stressing that younger staff members have no problem e-mailing their reports

Question

Quizplus · Accepted Answer

Stating that younger staff members have no problem e-mailing their reports may come across as dismissive and insensitive to the concerns of the veteran staff members. It is important to focus on providing the necessary resources and training, explaining the benefits of electronic submissions, and praising successful implementation.

A Sales Manager Announces That All Weekly Sales Reports Must