Selling off poorly performing units and acquiring new businesses is a response to an aspiration-performance discrepancy.
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Q12: Like Starbucks, most successful organizations face only
Q13: Kurt Lewin termed the three phases of
Q14: Change is typically thought of as a
Q15: Procedural justice issues are less likely to
Q16: Managers or associates who resist change because
Q18: To effectively manage change, leaders must be
Q19: Stickiness refers to the likelihood that associates,
Q20: Starbucks' reinvention included innovation of new products
Q21: Overseeing numerous change projects requires only one
Q22: A major disadvantage of job redesign is
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