Pilar's best friend calls her about an issue she is having at work, and they speak for about twenty minutes. The next day, Pilar's friend asks her a specific question, but Pilar has no idea what she is talking about. Though Pilar swears to her angry friend that she heard her, Pilar has discovered what myth about listening?
A) Listening is effortless.
B) Hearing is the same as listening.
C) Listening takes effort.
D) Selecting is necessary for listening.

Question

Quizplus · Accepted Answer

Pilar's experience disproves the myth that merely hearing someone is equivalent to actively listening to them. Listening requires active engagement and attention to understand and remember the information being shared.

Pilar's Best Friend Calls Her About an Issue She Is