Question 1

Most people spend more time _____________ than they do speaking, writing, or engaging in other communicative behaviors.
A) hearing
B) thinking
C) interpreting
D) listening

Accepted Answer

Most people spend more time listening than engaging in other forms of communication, making it a crucial skill for effective interpersonal interaction.

Question 2

Lilah and her friend Janet attend the same history class. One day after class, Lilah wants to talk with Janet about a particular point in the lecture, but Janet has no idea what Lilah is asking her about. Even though they are in the same class, it is clear that Janet is only ___________ the message while Lilah is attending to the message.
A) interpreting
B) listening
C) hearing
D) selecting

Accepted Answer

Hearing refers to the basic physiological process of sound perception, implying that Janet is aware of the sounds but may not be paying close attention or understanding the content, unlike Lilah who is actively attending to and processing the message.

Question 3

If you are paying attention well enough to understand what a person is trying to communicate, you are ______________ the message.
A) attending to
B) hearing
C) selecting
D) interpreting

Accepted Answer

Attending to a message means you are focusing on it and understanding what is being communicated.

Question 4

Mika's supervisor is running a meeting at work. The supervisor starts the Powerpoint but does not begin speaking right away, as he is busy flipping through his notes. Though Mika is picking up a lot of information from both the Powerpoint and his supervisor's nonverbal behaviors, the act of ____________ cannot begin for Mika until someone actually speaks.
A) hearing
B) attending
C) interpreting
D) listening

Accepted Answer

Listening involves both receiving and interpreting messages, and it cannot begin until auditory communication (someone speaking) occurs.

Question 5

________________ listening requires the conscious and explicit goal of understanding what the speaker intends to communicate.
A) Effective
B) Everyday
C) College-level
D) Normal

Accepted Answer

Effective listening involves actively seeking to understand the speaker's message, which requires a conscious and explicit goal.

Question 6

Which of the following is NOT a reason it is important to listen effectively?
A) Good listening skills are essential in the workplace.
B) College students spend less than half their time listening.
C) Good listening skills top the list of most important communication skills in personal relationships.
D) Being a good listener is vital to almost every social bond we have.

Accepted Answer

College students actually spend more than half their time listening, making choice B incorrect as it suggests the opposite. Effective listening is crucial for various aspects of life, including work, personal relationships, and social interactions, as indicated by the other options.

Question 7

______________ is merely the perception of sound.
A) Listening
B) Selecting
C) Hearing
D) Interpreting

Accepted Answer

Hearing is the physiological process of perceiving sound by the ear. It is the ability to perceive sounds by detecting vibrations, changes in the pressure of the surrounding medium through time, without necessarily making sense of it intellectually or emotionally, which would involve further cognitive and emotional processes.

Question 8

If you play music in the background as you study, chances are you are only _________ the music.
A) hearing
B) listening to
C) selecting
D) interpreting

Accepted Answer

Hearing music implies a passive engagement, where the sound is perceived without active attention, fitting the scenario of playing music in the background while studying.

Question 9

Pilar's best friend calls her about an issue she is having at work, and they speak for about twenty minutes. The next day, Pilar's friend asks her a specific question, but Pilar has no idea what she is talking about. Though Pilar swears to her angry friend that she heard her, Pilar has discovered what myth about listening?
A) Listening is effortless.
B) Hearing is the same as listening.
C) Listening takes effort.
D) Selecting is necessary for listening.

Accepted Answer

Pilar's experience disproves the myth that merely hearing someone is equivalent to actively listening to them. Listening requires active engagement and attention to understand and remember the information being shared.

Question 10

Individuals who are willing to be trained in effective listening understand what myth about listening?
A) Hearing is the same as listening.
B) Listening is natural and effortless.
C) People vary in their listening abilities.
D) Good listeners are common.

Accepted Answer

Listening is not natural and effortless; it requires conscious effort, strategies, and practice to be effective. This is a common myth that individuals willing to be trained in effective listening understand and seek to overcome.

Question 11

Patrick, who grew up in the New York City, is troubled by his relationship with Pahana, who has grown up in a Native American family. He is becoming frustrated because he thinks Pahana does not listen to him. Whenever he speaks, she looks down or away from him instead of making eye contact. It seems Patrick does not realize that culture affects
A) understanding of language.
B) listeners' expectations for directness.
C) nonverbal listening responses.
D) all forms of verbal communication.

Accepted Answer

Nonverbal listening responses, such as eye contact, vary significantly across cultures. In some cultures, direct eye contact is seen as confrontational or disrespectful, while in others, it is a sign of attentiveness and respect. Patrick's frustration stems from a misunderstanding of these cultural differences in nonverbal communication.

Question 12

If someone from Boston uses the term "wicked good" in a conversation with someone whose first language is not English, there might be a misunderstanding because culture affects
A) understanding of language.
B) all forms of nonverbal communication.
C) nonverbal listening responses.
D) listeners' expectations for directness.

Accepted Answer

The term "wicked good" is a regional slang expression from Boston that means "very good." Someone whose first language is not English might not understand this phrase because cultural context significantly influences the understanding of language, including slang and idiomatic expressions.

Question 13

Which statement is true about the HURIER model of listening?
A) There are five stages to effective listening.
B) Sometimes listening effectively requires us to go back and forth among the stages.
C) The stages of listening must always follow the same order.
D) Replying is one of the stages of effective listening.

Accepted Answer

The HURIER model, which stands for Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding, suggests that effective listening is a dynamic process. This means listeners may need to move back and forth between these stages rather than following them in a strict sequence, making option B correct.

Question 14

__________ without listening is common when we're tired or uninterested in what the person is saying or when there are multiple voices speaking at once.
A) Understanding
B) Interpreting
C) Responding
D) Hearing

Accepted Answer

Hearing without listening occurs when we can physically detect sound but do not pay attention to its meaning or content, often due to fatigue, disinterest, or the presence of multiple simultaneous speakers.

Question 15

Cal is listening to speeches on famous playwrights in his English composition class. During one speech, a student uses terms that Cal is unfamiliar with, such as "iambic pentameter"and "rhyme royal". Cal has trouble following this speech because he is not able to complete what stage of the HURIER method?
A) Interpreting
B) Responding
C) Understanding
D) Hearing

Accepted Answer

Understanding in the HURIER model refers to the ability to grasp the meaning of the message being communicated. If Cal is unfamiliar with terms like "iambic pentameter" and "rhyme royal," he may hear the words (Hearing) but not comprehend their significance, indicating a breakdown in the Understanding stage.

Question 16

You are asked on a test to name the colors of the rainbow and you are able to remember them by using the ____________ of ROY G.BIV as an acronym for red, orange, yellow, green, glue, indigo, and violet.
A) memory
B) mnemonic
C) trick
D) skill

Accepted Answer

The correct answer is mnemonic because ROY G.BIV is an acronym used as a mnemonic device to help remember the colors of the rainbow in order: red, orange, yellow, green, blue, indigo, and violet.

Question 17

Which of the following is NOT a means of interpretation?
A) Withholding your interpretation until the speaker is done speaking
B) Signaling your interpretation of the message to the speaker
C) Paying attention to all the speaker's verbal behaviors
D) Paying attention to all the speaker's nonverbal behaviors

Accepted Answer

Withholding your interpretation until the speaker is done speaking is not a means of interpretation itself; it's more about when to offer your interpretation. Interpretation involves actively engaging with the speaker's message, which can include signaling your interpretation, and paying attention to both verbal and nonverbal behaviors.

Question 18

During which stage of listening do you judge whether the speaker's statements are accurate, separate fact from opinion, and try to determine the reason for the speaker's particular message?
A) Interpretation
B) Responding
C) Evaluation
D) Hearing

Accepted Answer

During the evaluation stage of listening, listeners judge the content of the message, including its accuracy and the separation of fact from opinion. This stage involves critical thinking about the speaker's message and intentions.

Question 19

What is the last stage of listening, according to the HURIER model?
A) Interpretation
B) Evaluation
C) Remembering
D) Responding

Accepted Answer

The last stage of listening in the HURIER model is Responding, where the listener provides feedback or a reaction to the message received.

Question 20

Which of the following is NOT a form of feedback while listening?
A) Supporting
B) Advising
C) Backchanneling
D) Summarizing

Accepted Answer

Summarizing is a form of feedback that involves restating the main points of what was said, rather than providing immediate reactions or signals during the listening process.

Quiz 6: Listening Effectively

Most people spend more time _____________ than they do speaking, writing, or engaging in other communicative behaviors.

If you are paying attention well enough to understand what a person is trying to communicate, you are ______________ the message.

________________ listening requires the conscious and explicit goal of understanding what the speaker intends to communicate.

Which of the following is NOT a reason it is important to listen effectively?

______________ is merely the perception of sound.

If you play music in the background as you study, chances are you are only _________ the music.

Individuals who are willing to be trained in effective listening understand what myth about listening?

If someone from Boston uses the term "wicked good" in a conversation with someone whose first language is not English, there might be a misunderstanding because culture affects

Which statement is true about the HURIER model of listening?

__________ without listening is common when we're tired or uninterested in what the person is saying or when there are multiple voices speaking at once.

You are asked on a test to name the colors of the rainbow and you are able to remember them by using the ____________ of ROY G.BIV as an acronym for red, orange, yellow, green, glue, indigo, and violet.

Which of the following is NOT a means of interpretation?

During which stage of listening do you judge whether the speaker's statements are accurate, separate fact from opinion, and try to determine the reason for the speaker's particular message?

What is the last stage of listening, according to the HURIER model?

Which of the following is NOT a form of feedback while listening?