Which of the following would be a reliability enhancer?
A) providing a highly informative, easy-to-navigate Web site
B) never asking a customer to input an ID number if he will be asked for it again later in the call
C) using customer information during a service call to speed up the service process, not to accuse the customer of making a mistake
D) referring a customer to a competitor's product if it clearly best meets the customer's needs
E) all of the above

Question

Quizplus · Accepted Answer

All the options listed are examples of actions that enhance the reliability of a service. They contribute to making the service more dependable, efficient, and customer-focused, which in turn builds trust and satisfaction among customers.

Which of the Following Would Be a Reliability Enhancer