The second stage in the evolution of CRM software is:
A) SaaS CRM
B) CRM in the cloud
C) open-source CRM
D) enterprise CRM
Correct Answer:
Verified
Q3: Customer analytics provides what missing link for
Q4: According to the case study presented in
Q5: "Dirty" data can mean all of the
Q6: Preparing customer data for analysis (the analysis
Q7: What characteristic dictates most whether a company
Q9: The authors predict the next stage of
Q10: The purpose of customer analytics is:
A) develop
Q11: Fully define both "data mining" and "customer
Q12: List and discuss five sales and marketing
Q13: Explain how customer analytics is a business
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