The greatest competitive advantage in managing employees in a customer-strategy organization lies in:
A) using technology to automate more routine jobs
B) equalizing salaries to value lower-tier employees
C) making the most talented employees more productive
D) setting clear rules about personal use of company resources

Question

Quizplus · Accepted Answer

The greatest competitive advantage in managing employees within a customer-strategy organization comes from making the most talented employees more productive. This approach leverages the skills and capabilities of high-performing employees to drive customer satisfaction and business success, aligning closely with strategic goals focused on customer engagement and service excellence.

The Greatest Competitive Advantage in Managing Employees in a Customer-Strategy