Customer delight comes when customers are satisfied completely.
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Q37: Evaluation of non-considered alternatives is a fundamental
Q38: ACSI stands for American Companies' Sales Index.
Q39: Although satisfaction can vary from one product
Q40: One reason companies should pay attention to
Q41: There is a perfect relationship between customer
Q43: Although satisfaction influences customer retention, it has
Q44: It has been suggested by some that
Q45: Although dissatisfaction is an essential prerequisite for
Q46: Companies should encourage dissatisfied customers to voice
Q47: In most cases, consumers are very satisfied
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