In most cases, consumers are very satisfied with the way companies handled their complaints.
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Verified
Q42: Customer delight comes when customers are satisfied
Q43: Although satisfaction influences customer retention, it has
Q44: It has been suggested by some that
Q45: Although dissatisfaction is an essential prerequisite for
Q46: Companies should encourage dissatisfied customers to voice
Q48: Surprisingly, consumers' product satisfaction has little influence
Q49: Beyond understanding the post-consumption evaluations of their
Q50: Consumers' satisfaction with a company's products is
Q51: According to the expectancy disconfirmation model, satisfaction
Q52: If the product delivers an outcome which
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