Failing to share a customer's sense of urgency about time:
A) discounts the customer.
B) leads to unfulfilled expectations.
C) neither A nor B
D) both A and B

Question

Quizplus · Accepted Answer

Failing to share a customer's sense of urgency can both discount the customer, making them feel undervalued or ignored, and lead to unfulfilled expectations, as the customer's timeline and needs are not met.

Failing to Share a Customer's Sense of Urgency About Time