The first step to reduce waiting time is to:
A) encourage customers to come in at times that are typically slow.
B) plan for seasonal demands.
C) anticipate peak-load times and plan staffing accordingly.
D) all of the above

Question

Quizplus · Accepted Answer

All the options listed are strategies to reduce waiting time by managing customer flow and ensuring adequate staffing during peak times. Encouraging customers to visit during off-peak hours, planning for seasonal demands, and anticipating peak-load times to adjust staffing are all effective ways to minimize wait times.

The First Step to Reduce Waiting Time Is To