Which of the following is NOT a method of reducing wait time perception?
A) telling the customer the average wait time
B) using a pager to allow the customer to do something else while waiting
C) using a virtual queue
D) using signage to tell the customer how long the wait will be

Question

Quizplus · Accepted Answer

Telling the customer the average wait time does not actively engage or distract them, unlike the other methods which provide a way to manage or reduce the perception of waiting.

Which of the Following Is NOT a Method of Reducing