The objective of _____ is to provide mechanisms for customers to interact with the firm.
A) analytical CRM
B) customerization
C) functionalization
D) collaborative CRM
E) operational CRM

Question

Quizplus · Accepted Answer

The objective of collaborative CRM is to provide mechanisms for customers to interact with the firm, facilitating communication through various channels like email, phone, and social media to enhance customer service and support.

The Objective of _____ Is to Provide Mechanisms for Customers