The performance management technique that evaluates organisational performance in the four key areas of people, internal operations, customer satisfaction and financial is known as:
A) management by objectives.
B) SMART objectives.
C) balanced scorecard.
D) behaviour observation scales.

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Page 331. Factual. The balanced scorecard evaluates organisational performance in four areas, with objectives and performance measures set for each area.

The Performance Management Technique That Evaluates Organisational Performance in the Four