When using the direct approach to deliver bad news, the closing should include
A) an explanation for the bad news.
B) an action step for those who want to appeal or contest the bad news.
C) a positive, but still honest and respectful, statement.
D) an apology.
Correct Answer:
Verified
Q2: To clearly and kindly say no, do
Q3: Which of the following statements does the
Q4: If you must send a negative message
Q5: Negative messages about business transactions are designed
Q6: A woman returns a formal dress to
Q7: Someone suing for defamation must prove
A) that
Q8: A negative performance review should
A) focus on
Q9: You can help establish the right tone
Q10: Negative messages from Japanese businesspeople may be
Q11: Negative statements about a customer can always
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