When a manager stereotypes, two steps occur. Firstly, the manager classifies the person as a member of a group that has some common characteristics. Secondly, the manager draws conclusions by seeking information directly from that person.

Question

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In the second step of stereotyping, the manager does not seek information directly from the person but rather draws conclusions based on the perceived characteristics of the group the person has been classified into, often without individual assessment.

When a Manager Stereotypes, Two Steps Occur