The process of control involves four steps: setting standards of performance, measuring actual performance, comparing actual performance with standards, and
A) anticipating problems.
B) responding to deviations.
C) communication.
D) employee empowerment.
E) statistical process control.

Question

Quizplus · Accepted Answer

The correct step in the process of control after comparing actual performance with standards is responding to deviations. This involves taking corrective action to address any discrepancies between what was planned and what is actually happening.

The Process of Control Involves Four Steps: Setting Standards of Performance