Rebecca Jones is making a change to some of the behaviors, activities, and aspects of her organization in order to bring performance into line with standards. This step of the control process is called
A) setting performance standards.
B) measuring actual performance.
C) developing organizational structure.
D) comparing performance to standards.
E) responding to deviations.

Question

Quizplus · Accepted Answer

Responding to deviations is the step in the control process where adjustments are made to align performance with standards. After performance standards are set and actual performance is measured and compared to these standards, any deviations require a response to correct or adjust actions and processes to ensure alignment with the set goals.

Rebecca Jones Is Making a Change to Some of the Behaviors