Rather than addressing all of the problems of a struggling small business, the manager, Damian Leone, targets only the troubled areas that are brought to his attention. In fact, on days when nothing goes wrong, no one reports anything to Damian. This approach to organizational control that solely focuses on the elements that are not meeting the standards is called
A) management by exception.
B) disparity reporting.
C) difference reporting.
D) management by differences.
E) variance reporting.

Question

Quizplus · Accepted Answer

Management by exception is a strategy where managers intervene only when there are deviations from expected performance, focusing on the areas that are not meeting standards, as described in the scenario.

Rather Than Addressing All of the Problems of a Struggling