Jim is a computer repair worker. He noticed that several of the firm's customers were asking him questions about networking computers. He suggested to his boss that Repair, Inc. expand into networking of computers - setting up networks for customers; advising customers how to maintain the networks; and, perhaps setting up a help desk for small companies that want networking. Jim's boss like the idea and thought his boss would also. He suggested that Jim give him a formal plan for a new network department to give to the company executives. This is an example of

Question

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Jim's suggestion to expand into networking services, based on customer inquiries and his own observations, is an example of bottom-up planning. This approach involves ideas and initiatives starting at the lower levels of the organization and moving upward for approval and implementation.

Jim Is a Computer Repair Worker