Both regret and rage are possible when consumers experience negative disconfirmation.
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Q51: Consumers' satisfaction with a company's products is
Q52: According to the expectancy disconfirmation model, satisfaction
Q53: If the product delivers an outcome which
Q54: Positive disconfirmation exists when the product provides
Q55: Confirmation takes place when the product's performance
Q57: By setting high expectations, companies increase the
Q58: Simply participating in a customer survey can
Q59: Which of the following is a way
Q60: User and nonuser are terms used to
Q61: The time of the day at which
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