By setting high expectations, companies increase the odds of consumers being satisfied.
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Verified
Q52: According to the expectancy disconfirmation model, satisfaction
Q53: If the product delivers an outcome which
Q54: Positive disconfirmation exists when the product provides
Q55: Confirmation takes place when the product's performance
Q56: Both regret and rage are possible when
Q58: Simply participating in a customer survey can
Q59: Which of the following is a way
Q60: User and nonuser are terms used to
Q61: The time of the day at which
Q62: Which type of usage expansion advertising is
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