According to research, which of these does NOT represent a major consumer service expectation?

Question

Quizplus · Accepted Answer

Cleanliness, while important in many service contexts (especially in hospitality and food service), is not typically classified among the broad, major consumer service expectations identified in research. Major expectations often include access (ease of obtaining the service), courtesy (politeness and respect from service providers), and competence (the ability to perform the service well).

According to Research, Which of These Does NOT Represent a Major