It is often most difficult for service firms to develop chain organizations because of which service characteristic?

Question

Quizplus · Accepted Answer

Inseparability refers to the characteristic of services that cannot be separated from the provider. This makes it challenging for service firms to develop chain organizations because the quality and delivery of the service are highly dependent on the person providing it, making standardization and replication across multiple locations difficult.

It Is Often Most Difficult for Service Firms to Develop